Welcome to VPS Hosting Docs
If you are new to Cloud Clusters Inc, this article will introduce our VPS services and show you how you can get started with the service.
1. About VPS Hosting On Cloud Clusters
VPS Hosting, or Virtual Private Server hosting, is a type of web hosting service that offers a virtualized environment within a physical server. In VPS hosting, you are allocated a portion of the server's resources, such as CPU, RAM, storage, and bandwidth, which are exclusively reserved for your virtual server. It provides you root access or administrative privileges to manage your virtual server. You can install and configure software, customize server settings, and have more control over security measures.
2. Getting Started with VPS Hosting
- Choose a Plan:
Visit our product page (Linux VPS and Windows 10/11 VPS) and select a suitable plan that meets your needs. Click "Order Now."
- Configure Your Server:
In the order interface, configure your server according to your requirements and submit the order.
- Provide Billing Information:
Complete your billing information and proceed to the payment interface to finalize your purchase.
- Automatic Deployment:
After payment, your server will be automatically deployed. You will receive the server login information within approximately 5-10 minutes. In the event of a stock shortage or deployment issue, please allow our Support Team some time to resolve it—typically within 24 hours. If you require immediate access, you may reach out to Support directly for assistance.
3. VPS Management Overview
| Tab Name | Sections | Introduction | Functions |
|---|---|---|---|
| Overview | Server Connection Information | This section provides the necessary details for accessing your server, including: IP, Port, Login Name, Login Password, and Operating System. It offers quick tools to reset passwords, add IPs, and access the connection KB. | Shared IP – The IP address assigned to your server, shared among multiple users. Shared IP vs Dedicated IP Primary IP - the unique network address of your server. Access Port – the network port used for remote access. Login Name/Login Password – the credentials for authentication. Operating System – the installed OS running on the server. Dedicated IP - contact us to request for dedicated IPs here. Connections: - Windows VPS Connection: Use Primary IP:Port (e.g., 108.111.111.11:3389) to connect to VPS using RDP - Linux VPS Connection: (Ubuntu/Debian) use sudo -i to switch to the root user |
| Overview | This section displays the essential information of your package, including product, VPS server name, billing cycle, configuration, payment method, price, created date, and due date. It also allows you to directly modify the VPS server name, billing cycle, and payment method. | Product - Product Name Name - Server name, can be changed. Billing Cycle: Monthly, quarterly, annually, biennially billing cycle. The longer, the lower the price. Configuration - CPU/RAM/Disk/Bandwidth Payment Method: Support Credit Card and PayPal. It can be changed. Price – Recurring amount. Created – The date that the package is created Due Date – The date that the package expires |
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| Real-Time Status | This section shows the current server status and resource usage in real time, helping you monitor performance and ensure smooth operation. If one or more resources consistently remain at 80% or higher, you can go to the Scaling section to upgrade to a higher plan or purchase add-ons for better performance. | CPU/Memory/Disk - Displays the current usage of server resources as a percentage, allowing you to monitor performance and identify potential bottlenecks. Status - Running – The server is powered on and actively running, with all processes operational. - Shut Off – The server is completely powered down and not running any processes. - Paused – The server’s processes are temporarily frozen and its state is saved to disk; it can be resumed later without losing data. |
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| Scaling | This section allows clients to upgrade their plan or purchase add-ons to get more resources. Normally, the system will automatically allocate resources after your payment, usually resulting in only 3–5 minutes of downtime. | Upgrade - Click the button to choose a higher plan and upgrade. Add-ons - Add/Remove additional CPU cores, memory, and disk space. Note: If the host lacks sufficient resources, migration to a higher-capacity host is required, and the IP will change. The process may take longer, but it is normally completed within 24 hours. |
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| Server Management | Server Control | The Server Control section displays the server status and uptime, and provides control options such as Reset, Turn Off, Shut Down, Power On, Pause, Resume, and Reboot. | Status - Running/Shut Off/Paused/ Uptime - Indicates how long the server has been running since it was last started, helping you monitor stability and performance. Actions - Reset VPS – Immediately turns off and restarts your VPS without saving data. - Turn Off VPS – Stops your VPS and terminates all processes without saving data. - Shut Down VPS – Powers off your VPS after saving changes and closing processes. - Power On VPS – Turns on VPS; use this after it has been shut down or turned off. - Pause VPS – Temporarily freezes all processes and saves the state to disk. - Resume VPS – Continues running your VPS from the paused state without losing data. - Reboot VPS – Gracefully shuts down and restarts your VPS, saving data and terminating processes properly. When the server experiences issues such as freezing or a black screen, you can try rebooting it to resolve the problem. |
| OS Reinstallation | This section allows clients to reinstall the server’s operating system (OS) to restore it to a clean state, update to a different version, or fix system issues. A reinstallation will erase all data from the server, so please make sure you back up your data to your local machine before taking this action. | Reinstall - Choose an OS and confirm the reinstallation. We support up to 3 OS reinstallations within 7 days. If you require additional reinstalls, please contact our team for assistance. |
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| Events | Events | The Events section records the operation logs related to this package, capturing all activities performed through the control panel. | Input a keyword and click the search icon to search for operations. It helps users track actions such as configuration changes, restarts, upgrades, or other management operations. |
4. VPS Server Guidance
VPS Connections:
Initial Checks After Login After you have successfully connected to the VPS server, you can check:
- Whether the operating system version, CPU, RAM, disk, bandwidth, add-ons, and other resources match your purchase.
- After you confirm everything is fine, you are free to install any software you need and start your project.
VPS Server Management
VPS Migration
Others
Change the SSH Port for Your Linux Server
Change the RDP Port for Your Windows Server
5. VPS Upgrades
As your business grows or resource demands increase, you can upgrade your VPS hosting package directly via Control Panel → Overview → Scaling: Log in to the control panel and upgrade.
1. Upgrade VPS Plan If your CPU, RAM, storage, or bandwidth usage consistently exceeds 80% of your current plan, we recommend upgrading to the next VPS hosting tier to maintain optimal performance and stability. Log in to the control panel and upgrade.
2. Purchase Add-ons Individually If you only need to increase a specific resource, you can also purchase add-ons individually (such as CPU, RAM, storage, or a dedicated IP) to meet your requirements. Log in to the control panel and upgrade.
6. VPS Usage Restrictions
To provide you with a more stable and secure experience, we have established certain usage restrictions for our VPS services. These limitations are designed to prevent resource abuse and potential risks, ensuring that all customers can operate their businesses in a fair and reliable environment.
Below are some common usage restrictions:
| Category | Examples / Restrictions |
|---|---|
| Prohibited and Restricted Content | Pornographic content; Illegal or violent content; Hate speech; Illegal or defamatory content; Fraud and phishing |
| Network Security and Abuse | Network attacks; Vulnerability scanning; Bypassing security measures; Unauthorized access; System interference; Abuse of non-public APIs; Unauthorized promotion |
| Copyright and Intellectual Property Infringement | Copyright infringement; IRC services; BT/P2P programs |
| Resource Abuse and Service Violations | Resource abuse / high resource consumption; Unauthorized network services; Spam |
These actions will cause direct suspension/cancellation/termination of your service without the possibility of refund. You can refer to the Terms of Service for more details.
6. FAQs of VPS Server Hosting
What kinds of VPS do you offer? We offer several types of VPS servers, including Linux VPS, Windows VPS, and GPU VPS.
How do I choose the right VPS plan for my needs?
The right VPS plan depends on your requirements such as the operating system, resource needs (CPU, RAM, storage), and whether you need GPU support. We can help you select the best plan based on your specific needs.
- Do you offer backups for VPS servers?
Backup options are available depending on the VPS plan. Please check the details of your plan or contact us for more information on backup services.
- Can I install custom software on my VPS?
Yes, you have the flexibility to install and configure custom software on your VPS based on your needs.
- What kind of support do you provide for VPS servers?
We provide 24/7 technical support to assist with any issues or questions regarding your VPS server.
- How do I access my VPS server?
You can access your VPS server via remote desktop (for Windows VPS) or SSH (for Linux VPS).
- Is there a free trial available for VPS hosting?
We offer a free trial for certain VPS plans. Please contact us to inquire about trial availability.
- What is your refund policy for VPS hosting?
We offer a 30-day money-back guarantee for VPS hosting. You can request a refund within 30 days of your account registration.