General Questions

The full name is CloudClusters, abbreviated as CCS.

Yes, CloudClusters’s office is located at 4900 NW Waukomis Drive, Kansas City, Missouri 64151, USA.

CloudClusters’s data centers and core team are in the United States, but some employees work remotely from other countries and regions.

Yes, we have a partner in China, huwangyun.cn, acting as CloudClusters’s Chinese agent to provide Chinese-language customer support. We welcome more partners to resell CloudClusters servers.

Yes, CloudClusters maintains official accounts on major social media platforms such as Facebook, LinkedIn, and YouTube, where customers can follow the latest news, product updates, and technical support.

Cloud Clusters LLC was founded in 2017 by the same team from Database Mart LLC (DBM), a privately held company in Texas. DBM provides VPS, dedicated server, GPU server hosting business to global clients from 2005 with superb customer services. Cloud Clusters Inc provides fully managed open-source application services on Kubernetes cloud, also including most services that DBM supports. We have over 50 skilled staff supporting our business. Our goal is to use newly developed cutting-edge cloud technologies to deliver cost-effective and reliable services to our clients. Learn more about Database Mart.

Our vision is to provide high-performance computing resources that are easily accessible to global developers and SMEs, making enterprise-level infrastructure simple, transparent, and reliable. We aim to offer predictable-cost enterprise-grade computing resources while maintaining flexibility, security, and continuous availability.

Stable & Reliable Infrastructure: Own data centers, enterprise-grade hardware, redundant network.
Transparent Pricing: Cost-effective servers with no hidden fees or bundled charges.
Global Computing Power: U.S.-based servers with clean IPs, suitable for AI, development, and business deployment.
Customer Success-Oriented: 24/7 technical support to minimize client operation costs.
Continuous Innovation: Improving management panels and AI infrastructure features while providing supporting software to enhance customer convenience.

AI Training & Inference: Research teams, AI startups, model training companies.
SMEs: Cross-border e-commerce, SaaS, data service companies.
Developers & Research Institutes: Software development, scientific computing, rendering, simulation.
Enterprise Deployments: Internal systems hosting, backup, disaster recovery.
Individual Developers & Freelancers: Small teams needing stable VPS or GPU server resources

Our servers are based in the U.S., but users worldwide can connect remotely. We have served customers in over 160+ countries/regions.

In compliance with international export and technology regulations, high-end GPU servers (RTX 4090, RTX 5090, RTX Pro 6000, A100, H100) are not available in: China (including Hong Kong and Macau), Saudi Arabia, UAE, and Vietnam.

Due to U.S. Department of the Treasury sanctions, we cannot provide hosting services to customers in: Iran, North Korea, Syria, Sudan, Cuba, Venezuela, and Russia.

CloudClusters offers full-stack servers and internet infrastructure services ranging from basic computing to high-performance AI. Our main products include App Hosting, Windows/Linux VPS, Dedicated Servers and GPU Servers/GPU VPS (RTX 4090, A100, H100 for AI training and HPC).

Standard dedicated servers do not support additional GPUs. However, CloudClusters provides GPU-dedicated servers with independent GPU cards. Details: https://www.cloudclusters.io/server/gpu

Both provide dedicated GPU resources. GPU VPS shares CPU and disk among users through virtualization, offering flexibility and scalability but potentially lower performance due to resource sharing. GPU Dedicated Servers provide exclusive hardware access, ensuring consistent high performance for demanding tasks, usually at a higher cost.

Bare metal servers provide dedicated physical hardware with maximum performance, ideal for HPC, GPU training, or large databases. VPS is a virtualized environment on physical servers, with shared resources but high flexibility and quick deployment, suitable for small to mid-size applications and development/testing. Details: https://www.databasemart.com/dedicated-hosting

GPU servers have GPUs in addition to CPUs, enabling parallel processing for machine learning, data analytics, and simulations, providing faster computation for intensive workloads. Regular servers rely only on CPUs, which may not perform as well on GPU-accelerated tasks. More info: https://www.databasemart.com/gpu-server

RAID (Redundant Array of Independent/Inexpensive Disks) combines multiple drives into one logical unit to improve data security and read/write performance. RAID servers protect data during disk failure and enhance performance, whereas regular servers typically have single disks, offering less data security and performance.

Yes, we offer VPS plans with independent GPU cards at https://www.cloudclusters.io/server/gpu. For higher performance, consider GPU Dedicated Servers.

We currently do not provide direct colocation services, but we can assist in arranging custom colocation solutions. Please contact our sales team for details.

Yes, both shared and dedicated IPs are static.

Yes, we offer managed hosting services. We provide free management for VPS and cloud app hosting, and paid options for dedicated servers.

Yes, for advanced VIP services, please contact sales@cloudclusters.io.

Shared Firewall: 2–7 users share a Cisco ASA 5520 firewall; no superuser privileges; advanced configuration may require support.

Dedicated Firewall: One user per firewall (Cisco ASA 5520/5525), full superuser access, independent configuration of rules and VPN.

No, all IPs are sourced from data centers.

By default, this is not supported. For special requests, email support@cloudclusters.io with the number of IPs, purpose, and desired product. We will evaluate feasibility.

CPU, memory, and disk are dedicated. Bandwidth is shared among clients on the same host/rack.

Yes, servers run 24/7 with full access and no session timeouts. SLA: https://www.cloudclusters.io/sla

APP Hosting: a matter of minutes, even seconds.

VPS: 5–10 minutes.

Dedicated Servers: 30 minutes–2 hours.

Out-of-stock servers may require 24–48 hours. Customers will be notified promptly of delays.

Yes, a 24-hour free trial is available for new clients:

1. Choose a plan, and then 'Order Now'
2. Enter '24-hour free trial' in notes, then check out
3. Submit trial request, and complete info (no payment).

Once we receive your trial request, we’ll send you the login details within 30 minutes to 2 hours. If your request cannot be approved, you will be notified via email.

CloudClusters Windows 10/11 VPS and Linux VPS are based on KVM virtualization.

SSD (Solid State Drive) is a flash-based storage device that is faster and more reliable than traditional mechanical hard drives. NVMe (Non-Volatile Memory Express) is an interface protocol designed specifically for high-speed flash storage, enabling SSDs to deliver faster data transfer speeds and lower latency compared to traditional SATA SSDs.

Our servers primarily use high-performance Intel CPUs (e.g., E5 series, Platinum 8160) and support various memory types including DDR4 and DDR3. For storage, we offer enterprise-grade SSDs and NVMe drives from kinds of brands such as Samsung and Western Digital. Exact models vary depending on server type and configuration.

Our VPS hosting uses pure SSD drives, and some servers are equipped with NVMe disks. However, we cannot guarantee that a specific VPS will be allocated to NVMe storage.

Yes, we offer fully customizable dedicated servers. Clients can choose CPU, GPU, memory, storage, and other hardware components to meet requirements for AI training, high-performance computing, or other specialized applications. Please contact our sales team with your requirements for more information.

We provide common OS options, including multiple Linux distributions (Ubuntu, CentOS, Debian, etc). Windows Desktop VPS offers Windows 10 Pro and Windows 11 Pro, but does not include OS licenses. Clients can use their own ISO files for custom installation on dedicated servers; VPS does not support custom ISO usage.

Yes, our dedicated servers support IPMI, allowing remote server management such as power on/off, reboot, remote control, and hardware monitoring. Some dedicated server plans also support iKVM. Please contact our support team for details.

Currently, we provide one redundant power supply per server, and our data center is gradually enhancing its power infrastructure.

No, VPS hosting does not include RAID by default. If you require RAID, we recommend upgrading to a dedicated server.

Yes, we offer M.S2 disks. Please contact us via a ticket if you require them.

Our servers use SUPERMICRO X9, X10, X11, X12 and X13 Generations motherboards. The exact model may vary from server to server. You can also inquire about the motherboard configuration once you receive your server.

Our VPS hosting utilizes pure SSD drives mainly, and some hosts are equipped with NVMe disks.

Different VPS host servers may have different CPUs, but most of them are Intel E5-2687Wv3 (3.10 GHz), E5-2690 (2.90 GHz) or E5-2697v2 (2.70 GHz).

No, VPS/dedicated server hosting is primarily designed for remote access and control of a server or a computer. While the hosting server allows you to interact with a remote system by transmitting keyboard and mouse input, it is not inherently designed to support audio input/output, including microphones.

Yes, our infrastructure is built on CPUs that support Intel VT-x (hardware-assisted virtualization). Here's how it works across different services:

Dedicated Bare Metal Servers: All of our dedicated servers support Intel VT-x by default, allowing full virtualization capabilities without restrictions.

KVM-based VPS (Linux VPS & Windows Desktop VPS): Our KVM VPS plans come with VT-x support enabled by default. You can run virtualized workloads (e.g., Docker, Android emulators, nested VMs) without any additional configuration.

Yes, we do provide VLAN support for our servers. However, please note that in order to establish a VLAN connection, the servers must be physically located within the same rack. If you are planning to deploy multiple servers with VLAN requirements, please let us know in advance so we can ensure proper placement during provisioning.

Our ISP provider is determined by the data center where our servers are located.In our Kansas and Dallas data centers, we offer hosting services with the following major ISPs:

AT&T, Spectrum (Charter Communications), Xfinity
Google Fiber, CenturyLink (Lumen Technologies), Rise Broadband

These ISPs provide reliable internet connectivity, ensuring strong performance and stability for your hosting services. Please note, we use public internet routes, not dedicated lines for specific ISPs.

We do not meter the bandwidth usage for individual dedicated or VPS servers. Each server can use the maximum bandwidth as the plan allocated (e.g., 100Mbps unmetered). 100Mbps unmetered bandwidth is around 32TB accumulated bandwidth per month. We do monitor the bandwidth usage closely in our network in order to keep all the clients happy. If you use too much bandwidth and affect the other clients, we may ask you to reduce the bandwidth usage since the bandwidth is shared with other clients.

We offer a private network or VLAN between our dedicated servers in the same rack. Please get in touch with us with your requirements for further details if you need that.

CloudClusters offers a comprehensive range of server and cloud solutions, including APP Hosting, VPS, dedicated servers and GPU servers. All GPU servers feature fully dedicated graphics cards. We provide 24/7 free technical support, highly competitive pricing, and over 20 years of operating experience in the U.S. Our services include pure U.S. IPs, full access permissions, and ensure high stability, security, and reliability. Flexible customization is available to meet diverse business needs. More details: https://www.cloudclusters.io/about-us

CloudClusters adheres to the principle of offering competitive pricing to benefit a wider range of small and medium-sized businesses as well as individuals. Our goal is to establish long-lasting partnerships and achieve mutual success. Over the years, we have accumulated valuable experience that helps us avoid unnecessary cost overhead. In addition to this, several factors contribute to our cost-effectiveness:

1. We own our hardware infrastructure, which means we do not resell services from other vendors. This significantly reduces operational costs.
2. Our technical support team is spread globally, with some members working remotely from home. This helps lower the average labor costs.
3. We currently do not provide telephone technical support. Instead, we offer online chat and email support, enabling us to assist more people within a given time frame, thus reducing service costs.

In terms of service, CloudClusters provides 24/7 free ticket and live chat technical support, which Contabo does not offer. We focus on helping customers resolve any server-related issues promptly. For products, Cloud Clusters offers 80+ server options, including App Hosting, VPS, Dedicated Servers and GPU Servers. We also maintain transparent pricing with no hidden fees, while Contabo even charges setup fees for certain VPS plans.

Unlike RunPod, which partners with third-party data centers, all CloudClusters hardware is fully owned by us, enabling faster hardware maintenance, replacement, and reduced dependency risk. We provide dedicated GPU servers and GPU VPS with exclusive GPU access, ensuring consistent performance without sharing GPU resources with other users. Our product line is more comprehensive—covering App Hosting, GPU servers, VPS and Dedicated Servers. Additionally, Cloud Clusters offers 24/7 free live chat support, which RunPod does not provide, ensuring a more reliable, stable, and customer-friendly computing environment.

CloudClusters offers a wider range of server products—including APP Hosting, dedicated GPU servers, VPS and bare-metal servers than Hetzner. We do not charge for the default IP address or any setup fees, while Hetzner applies charges for default IPv4 addresses.

Our data centers are located in Dallas, Texas (Southern US) and Kansas City, Missouri (Central US). For more details, please visit: https://www.cloudclusters.io/data-center

All of our IPs originate from U.S. data centers.

Currently, we only operate data centers in Dallas and Kansas City. We do not provide servers in other U.S. cities or in other countries.

Our IPs are recycled, but we ensure they are secure, clean, and fully usable before allocation.

Our data centers are located solely in the United States. We do not offer hosting services in Europe, Asia, Africa, or Oceania, nor do we provide offshore servers. Customers may choose between our Dallas or Kansas City data centers to enjoy low latency and high performance.

Both Kansas City and Dallas offer similar product availability, hardware options, and service capabilities. The main difference is network latency based on your geographic location—certain regions may experience slightly faster connections to one data center over the other. Feel free to contact our support team for personalized recommendations.

No. All of our servers are located in the United States, and we do not offer offshore hosting.

No. We utilize reliable public internet routes provided by multiple ISPs. We do not use private dedicated lines between the two data centers.

The ASN varies by data center and even by specific server. You can check the ASN associated with your IP using: https://www.ip2location.com/demo

To maintain our exceptionally low prices, we do not offer phone support. Technical support is available through our online ticket system and live chat.

Our technical support team is available 24/7/365. Billing and sales departments may experience slightly slower response times during holidays.

We typically reply to most emails within one hour. You can also reach our staff instantly via live chat.

You may submit a ticket through the client control panel after registering an account. You can also generate a ticket by emailing: sales@cloudclusters.io, billing@cloudclusters.io, support@cloudclusters.io, marketing@cloudclusters.io

Yes, we provide a client control panel for VPS, dedicated servers, and GPU servers. It allows you to manage server settings, view product details, handle billing, and manage support tickets—all through a user-friendly interface. You can also install any third-party control panel on your hosting server with your own license.

Yes, we provide free migration for VPS. We can transfer all data from one VPS to another as long as both VPS are hosted with us. Please note: free migration is not available for dedicated servers.

Yes. Pre-sales inquiries, common troubleshooting, and assistance with hardware or network issues are free.

Yes. Our public status page shows real-time service availability, maintenance schedules, and incident history: https://www.cloudclusters.io/serverstatus

No. By default, we do not purchase or assemble hardware on behalf of customers, but we can provide technical recommendations or vendor suggestions. If you have any requirements, please contact our sales team.

Our dedicated servers and VPS provide full administrator permissions, empowering you to install any legal applications or software as per your needs. While we recommend self-installation for optimal customization, if you need assistance, simply submit a ticket request, and we'll gladly assist you.

However, our Cloud App hostings are fully pre-installed.

Currently, we provide support only in English, as we are a U.S.-based hosting provider. However, you may write to us in Spanish or other languages—our team will use translation tools to assist you as best as we can.

At CloudClusters, security is a top priority for all servers.

VPS: Protected with robust hardware firewalls, blocked vulnerable ports (e.g., 135-139), regular OS security updates, routine data backups with optional restoration, and continuous network monitoring to detect and respond to threats.

Dedicated Servers: Monitored 24/7 with vulnerable ports blocked and router-level firewall protection, ensuring safety against attacks. Note that dedicated servers do not include hardware firewalls or automatic backups like VPS.

Yes. Our Dallas data center partner is SOC 2 Type II certified, ensuring customer data is handled in a controlled and transparent environment. We can also provide supporting compliance documentation upon request.

Our Dallas data center follows IT security policies based on industry best practices, including frameworks from NIST and the ISO 27000 family of standards.

Yes, Cloudclusters operates legally in the United States. The company was founded in 2017 by the same team from Database Mart LLC (DBM), a privately held company in Texas.

We do not process or store credit card information ourselves. All payments are handled through Stripe and PayPal, both of which are fully PCI-DSS compliant. Their certifications apply directly and universally—no custom AOC documents are issued specifically for Database Mart. Customers may refer to Stripe and PayPal’s official documentation for details.

Yes, we support customers in meeting GDPR and CCPA requirements. As an infrastructure provider, we do not process end-user personal data directly; customers retain full responsibility for data handling compliance. We provide the technical controls needed for customers to achieve their compliance goals.

We are not HIPAA-certified. Customers who need HIPAA compliance must configure and manage their own environment to meet requirements. We can provide dedicated servers and U.S.-based IPs to help customers build a compliant architecture.

Customers may enable disk encryption, VPN, SSL/TLS, and other encryption measures. We provide full root/administrator access so customers may configure their own secure environment. All control panel logins and payment processes are encrypted via HTTPS.

Yes, you may host sensitive workloads on our infrastructure. However, customers are responsible for data protection and regulatory compliance. We strongly recommend using dedicated servers along with encryption and compliance best practices (such as HIPAA or PCI-DSS requirements).

Yes, we comply with the DMCA. Upon receiving a valid notice, we will notify the customer and require timely remediation. Failure to address the issue may result in service suspension. Customers must ensure that all hosted content is legal.

Yes. We are a U.S.-based company, and we can provide our EIN (Employer Identification Number). This information can be provided upon request through our billing department.

U.S.-based companies do not use VAT, so we cannot provide a VAT number. Instead, we provide our IRS-issued EIN, which serves a similar tax-identification function within the United States.

Yes. Our billing team can provide a W-9 form upon request to support your tax compliance requirements.