Policies & Compliance

Your service may be suspended or terminated if you engage in prohibited activities, provide false or misleading registration information, attempt payment disputes, or violate our Terms of Service or Acceptable Use Policy.
For full details, please review our TOS: https://www.cloudclusters.io/tos

Yes. We support account and service transfers. For detailed requirements and conditions, please refer to our TOS: https://www.cloudclusters.io/tos
If you need to request a transfer, please contact billing@cloudclusters.io, and our Billing team will assist you.

1. Be at least 18 years old, and provide accurate, truthful, and up-to-date registration and payment information.
2. Be responsible for all activities that occur under their account, and keep login credentials secure.
3. Refrain from abusing the service or engaging in any activity that violates the AUP, applicable laws, or resource-abuse rules.
4. Make timely payments and avoid overdue invoices or chargebacks.
5. If acting as a reseller, ensure that all sub-users also comply with the TOS.

CloudClusters may modify any part of the Agreement at its sole discretion. Once the updated terms are published on our website (“the Site”), they take effect immediately.
Your continued use of our services after these changes are posted constitutes acceptance of the updated terms.
If you do not agree with the revised terms, the TOS requires you to discontinue using the service and “notify us immediately” to terminate the Agreement.

If your service is suspended or terminated due to non-payment, you may contact our team within a limited timeframe to request paid reactivation for data export, or to retrieve paid backup data (if applicable).
We do not guarantee long-term data retention, and strongly recommend that customers maintain their own regular backups.
If your service was suspended or terminated due to a policy violation, please contact our Support team for further assistance.

By default, we do not offer temporary service freezes. If you have a special situation or unique requirement, please contact our Billing team at billing@cloudclusters.io, and we will review your case individually.

Accounts are intended for use only by the registered account owner.

We follow the principle of data minimization and collect only the information necessary to provide and maintain your services. For full details, please see our Privacy Policy: https://www.cloudclusters.io/privacy-policy

We do not provide direct GDPR or CCPA compliance. However, we respect customer privacy and offer a flexible and controllable hosting environment that allows customers to meet GDPR, CCPA, and other regulatory requirements based on their own business needs.
As an infrastructure service provider, we do not process the personal data of your end users. Compliance responsibilities primarily rest with the customer. We will cooperate on technical and configuration matters to support your data compliance objectives.

As an infrastructure provider, we do not offer a standard DPA nor do we sign SCCs or similar legal addendums.

We do not sell your personal data. In certain cases, we may share limited information with trusted third parties as described in our Privacy Policy: https://www.cloudclusters.io/privacy-policy
All third-party partners are required to follow reasonable privacy and security standards and are restricted in how they may use the data.

Our data centers are primarily located in the United States, and services may be routed through international networks.
We do not actively collect or transmit your data; customers are responsible for assessing cross-border requirements based on their own business and regulatory obligations.

You may view or update your account information directly through the Customer Control Panel, or you may contact our team at billing@cloudclusters.io to request corrections or deletion.
For detailed privacy policies, please refer to: https://www.cloudclusters.io/privacy-policy

We collect only the operational logs necessary for security auditing, troubleshooting, and service maintenance. These logs are never used for commercial purposes.

We implement multiple layers of security, including firewalls, intrusion detection systems, access control, data encryption, employee access management, internal audits, and strict physical data center security.
No method of internet transmission is 100% secure, so we strongly recommend enabling additional protections such as strong passwords and two-factor authentication (2FA).

We do not access or monitor customer data directly, and therefore cannot determine whether a customer’s internal data breach has occurred.
However, if any platform-level security incident is detected, we will respond promptly in accordance with our Terms of Service.

CloudClusters provides a 99.9% network and power uptime guarantee for all core services, including VPS, GPU servers, and dedicated servers.
This SLA covers data center network connectivity and power infrastructure availability. Please note that it does not include downtime caused by customer-installed software, system misconfigurations, or third-party applications.

You can find the detailed compensation policy and request procedure here: https://www.cloudclusters.io/sla

For all Scheduled Maintenance, Database Mart usually sends an email notification at least 24 hours in advance.
In rare cases of unexpected events or force majeure, the notification window may be shorter. We always try to schedule maintenance during off-peak hours to minimize impact on your services.

Emergency maintenance is performed when there is an unexpected hardware failure, security threat, or network issue.
We immediately activate our internal incident response process to contain the problem. When possible, we will notify affected customers by email or through the control panel.
Our technical team will work quickly to resolve the issue, and once completed, we will share an incident summary. Our goal is always to keep both the impact and downtime to a minimum while ensuring service stability and security.

If your server experiences an unexpected outage, please first check the latest updates on our status page: https://www.cloudclusters.io/serverstatus.
If you don’t see detailed information there, feel free to reach out to our Technical Support team for assistance.

Cloud Clusters LLC is a U.S.-registered Limited Liability Company (LLC). Our services are governed by U.S. federal law and the laws of the state where the company is registered. When using our services, customers must follow applicable U.S. regulations, including those related to intellectual property, privacy, and computer security. In case of disputes, jurisdiction typically falls under the courts of our registration state or as outlined in our Terms of Service.

We share many common standards with other hosting companies. Numerous steps have been implemented in our hosting business to ensure the security of our network and hosting environment, including but not limited to the following.

1. CCS requires that network communications adhere to the principles of data confidentiality, integrity, and availability discussed above. No data will be shared with the third party without the account owner's permission.
2. CCS's hosting environment is protected from the public Internet and corporate Local Area Networks (LANs) by multiple next-generation firewalls and monitored by intrusion prevention/detection systems, including strategically placed distributed denial of service mitigation systems.
3. CCS requires that information be handled with the appropriate level of encryption by our policies and standards, and in compliance with applicable laws.
4. CCS performs industry-standard security enhancements - more specifically, fortifying and configuring critical systems according to industry best practices as defined by the Center for Internet Security (CIS).
5. The CCS regularly reviews information regarding current security vulnerabilities, including vendor bulletins and other industry sources. If security updates are determined to be critical to the DBM environment, they are tested and deployed promptly.
6. The integrity and availability of customer-hosted systems and services are regularly monitored. Operations personnel review alerts generated by the monitoring system and respond promptly.
7. Customer hosting systems are monitored 24/7 for malicious activity.
8. CCS follows strong password guidelines, including complexity and minimum length requirements. Passwords expire and are changed periodically.

Each product version follows a defined lifecycle, receiving regular security and feature updates. New versions are released periodically to maintain performance, compatibility, and security. End-of-life versions no longer receive maintenance, and customers should upgrade in time. All update schedules and lifecycle notices are shared through announcements, control panel messages, or email.

Most updates are hot upgrades and cause no service interruption. Major upgrades may require brief downtime, and we will notify you in advance whenever possible.

We do not currently offer testing or staging environments. For special requirements, please contact our support team.

We provide fast recovery support and service credits based on our SLA. However, we are not responsible for downtime caused by customer-side configuration issues or third-party software problems.

Managed dedicated servers and all VPS hosting plans undergo scheduled maintenance twice a year. This includes Windows updates, security patches, and hardware checks. The exact schedule varies, but we notify customers at least two weeks in advance.

CloudClusters strictly prohibits hosting any illegal content, malware, or content that compromises network security, in compliance with U.S. laws, DMCA, and our data center policies. For details, please refer to our Terms of Service: https://www.cloudclusters.io/tos.

In compliance with international export control and technology regulations, our high-end GPU servers — including RTX 4090, RTX 5090, RTX Pro 6000, A100, and H100 — are not available for purchase in the following countries and regions:
China (including Hong Kong and Macau), Saudi Arabia, United Arab Emirates (UAE), and Vietnam.
Thank you for your understanding and cooperation.

Large-scale P2P or BitTorrent downloads are not allowed and may trigger an abuse investigation.

Servers cannot be used for bulk marketing emails or unsolicited email campaigns. Port scanning is generally prohibited. For details, please consult our support team or review our TOS: https://www.cloudclusters.io/tos.

By default, cryptocurrency mining and large-scale web scraping are prohibited. For dedicated servers, these activities may be allowed if pre-declared and it does not affect data center stability. Regarding scraping must comply with target site rules (Robots/ToS), avoid impacting other networks, avoid malicious activity, and must not monopolize server resources or trigger abuse alerts. Unauthorized scraping of search engines, government sites, or actions causing network congestion, I/O saturation, or attacks is strictly forbidden.

Hosting full cryptocurrency nodes is allowed. However, any form of cryptocurrency mining or high-computation trading activity is strictly prohibited.

We provide the infrastructure, but customers are responsible for their own data compliance. Using a dedicated server with encryption is recommended. Customers should comply with relevant standards like HIPAA or PCI-DSS as needed.

Customers must comply with U.S. federal laws (including DMCA, CAN-SPAM, CFAA, ITAR/EAR, FTC Consumer Protection), state and data center jurisdiction laws, data center policies, their local compliance requirements, and CloudClusters's TOS and SLA.

You may use your own Windows Server license only on dedicated physical servers. You must provide the official ISO file and a valid license key. We will install the system using your resources. Custom Windows Server licenses are not supported on VPS due to licensing restrictions in virtualized environments.

No, our servers do not support sending marketing emails.

Running cracked games is not supported due to copyright concerns and may violate our Terms of Service.

The legality of proxy software varies by country. Our server policies comply with U.S. law, and we do not impose a blanket ban on proxy software. However, if using proxy or VPN software results in our IPs being blocked, your service may be discontinued.

By default, this is not supported. If you have specific requirements, email support@cloudclusters.io with details, and we will evaluate feasibility.

Due to IP block policies enforced by the Chinese government, we cannot provide proxy services to customers located in China Mainland.

The legality of proxy software depends on local laws. Our policies follow U.S. law, and if using proxy software results in IP blocking, services may be discontinued.

Yes, you can use our VPS to run dropshipping tools for eBay. Ensure you understand eBay's rules and operate carefully to maintain compliance and success.

VPS usage may trigger alerts on Etsy because virtual IPs are not recognized as standard home/office IPs. This may restrict account access or cause bans.

Survey work typically requires a residential IP, which our VPS does not provide.

No. SilverBullet is often used for illegal cracking and account attacks, which violates our Terms of Service.

No. We do not support these activities on our servers.

No. We are not a bulletproof hosting provider. Please adhere to our Terms of Service: https://www.cloudclusters.io/tos. Any detected abuse must be promptly addressed.

No. Kali Linux VPS is not provided as it may pose security and compliance risks in a shared hosting environment.

Your application may not imply any official partnership or endorsement from Cloud Clusters unless you have explicit written permission. Our trademarks, logos, and branding cannot be used without authorization. If your application handles user data, you must comply with our Privacy Policy and ensure the data is handled securely. The application must not negatively impact our service stability, reputation, or customer relationships.

Commercial releases simply need to follow our brand guidelines and Terms of Service. No prior approval or review process is required.

Cloud Clusters LLC is a U.S.-registered limited liability company (LLC). Our services are governed by U.S. federal laws and the laws of the state where we are registered. When using our services, customers must comply with applicable U.S. regulations, including those related to intellectual property, privacy protection, and computer security. In the event of a legal dispute, the governing jurisdiction is typically the courts of our registration state or the courts designated in our Terms of Service.

CloudClusters complies with the Digital Millennium Copyright Act (DMCA) and other applicable copyright laws. When we receive a valid infringement notice, we review the claim, verify the content involved, and may disable or restrict access to the infringing material if necessary. We also notify the related customer so they can remove the content. Customers must ensure they have the legal rights or authorization for any content hosted on our platform, as failure to do so may result in content removal, account suspension, or additional legal responsibility.

CloudClusters performs routine maintenance to ensure stability, performance, and security. Standard maintenance is usually scheduled during low-traffic hours (typically 1:00 AM – 5:00 AM U.S. local time). The exact window may vary depending on the data center or service type. We always aim to minimize impact on your services, and emergency maintenance may occur when necessary.

Our products follow a structured lifecycle management policy. Each version receives security patches and feature updates for a defined period, and new versions are released regularly to improve performance, security, and compatibility. When a version reaches end-of-life, it will no longer receive updates, and customers should migrate to a supported version. We send upgrade reminders and announcements via email, control panel alerts, or official notices to ensure you have enough time to plan your update.

Most updates are hot upgrades and will not interrupt your service. Major upgrades may require brief downtime, and we will notify you ahead of time whenever possible.

We currently do not offer built-in staging or pre-release environments. If you have special requirements, please contact our support team for assistance.

If an update fails or causes service disruption, our team will work quickly to restore normal operation. Compensation may be provided according to our SLA. However, issues caused by user-side misconfiguration or custom setups are not covered under our responsibility.

Dedicated servers enrolled in a management plan and VPS hosting receive regular maintenance twice a year. This may include installing Windows updates, checking hardware status, and other routine tasks. Maintenance does not follow a fixed schedule, but we will notify you by email at least two weeks before any planned maintenance.

For VPS/APP orders, you earn US $10 per valid order. For Dedicated and GPU servers, the commission is US $30 per order. You may request a payout once your commission balance reaches US $50. For details, please visit the Affiliate page.

Yes. We support PayPal for international commission payouts.

The following actions are prohibited: false advertising, misleading performance or pricing claims, unauthorized use of brand assets, keyword bidding on branded terms, sending spam or using prohibited ad channels, bot or fake traffic, reselling without permission, offering unofficial discounts, falsifying orders, or manipulating referral data. Promoting illegal usage or tampering with tracking links is also not allowed.

Any partner engaged in prohibited or abusive promotion will have their partnership terminated, and unpaid commissions may be revoked.

Use of logos, trademarks, or promotional materials requires prior written approval. Affiliates may not distort content, use cookie-stuffing, iframe tracking, or misleading ads. Always follow our brand guidelines.

Yes, we provide official banners, logos, and marketing materials. All usage must follow our brand guidelines. If you need additional assets, please contact marketing@cloudclusters.io.

You can apply through our Affiliate or Reseller pages. Our reseller/partner team will review your business details and prepare suitable policies and support options for you. For other needs, feel free to contact marketing@cloudclusters.io.

Yes. Simply register to receive your unique referral link and start earning commissions. For details, please visit our Affiliate page.

Yes. As long as you follow our affiliate/reseller guidelines—using legal affiliate links, promoting responsibly, and avoiding misleading content—you’re welcome to join. For sponsorships or special collaborations, contact marketing@cloudclusters.io.

Yes. You may promote or resell GPU servers through the Affiliate or Reseller Program. Note that reseller cannot activate affiliate accounts. For additional partnership models, please contact marketing@cloudclusters.io.

By default, we do not support hosting customer-provided GPUs. If you have further questions, please email marketing@cloudclusters.io.

You can reach us directly at marketing@cloudclusters.io.

We offer a Reseller Program, but there is no dedicated Reseller API or control-panel API. All reseller operations follow the standard purchase and resale workflow.

We do not provide official White-Label accounts, OEM program or related contracts. However, you are allowed to sell our services under your own brand and pricing, provided all activities remain legal and within our Acceptable Use Policy. Misrepresenting our company or services, or engaging in unauthorized promotional practices, is strictly prohibited.

If you are interested in co-marketing or cross-promotion, please contact our business team at marketing@cloudclusters.io.

Thank you for your interest, but we currently do not accept third-party GPU providers. Our platform supplies GPU servers directly and does not support external GPU resource hosting. For further questions, you may contact marketing@cloudclusters.io.

Per our policy, for VPS and dedicated servers, a client only gets a free trial for the first order. If you need more, please contact us. For Cloud App Hosting, we offer a 7-day free trial for the first three cloud app hosting services. The three free trial should be different app types.

If we detect trial abuse — such as repeatedly applying for free trials, creating fake accounts, or using fraudulent methods — we may revoke the trial access or suspend the associated accounts.

Yes! We offer a free trial for new clients to test our servers.

For VPS and Dedicated Servers:

We’re excited to offer a 24-hour free trial for new clients to test our servers. To request a trial, please follow these steps:
1) Choose your desired plan and click “Order Now.”
2) Enter “24-hour free trial” in the notes section and click “Check Out.”
3) Click “Submit Trial Request” at the top right corner, then complete your personal information as instructed. (No payment is required.)

Once we receive your trial request, we’ll send the login details within 30 minutes to 2 hours. If your request cannot be approved, you will be notified via email.

For Cloud App Hosting:

We offer a 7-day free trial for the first three cloud app hosting services. The three free trial should be different app types.