Technical Questions

For security, we do not provide passwords via chat. Retrieve it in your control panel:https://clients.cloudclusters.io/. Navigate to the corresponding server, click Manage, and view the login credentials under the Overview section.

Windows: Modify the registry and update Windows Firewall. See our RDP security guide at https://www.databasemart.com/kb/change-the-rdp-port-on-windows.

Linux: Follow our blog guide on changing the SSH port at https://www.databasemart.com/blog/how-to-change-the-ssh-port.

Yes, we recommend Duo Security for MFA (Multi-Factor Authentication) on RDP to add an extra security layer.

To change your profile name, please log in to your account at https://clients.cloudclusters.io/. Once logged in, go to the Account section, then navigate to Account Information. There, you’ll see your current profile name—click on it to edit, enter your new desired name, and click Update to save the changes.

Regarding how to check the new password in the client area: Log in to https://clients.cloudclusters.io, locate the corresponding Package (server), click Manage, go to the Overview section, find the Login Password option, and click the small eye icon next to it to view the full password. For more information, please refer to: https://portal.databasemart.com/kb/a3797/how-to-check-your-server-password-in-the-dbm-client-area.aspx#.

Port 1433 is blocked externally for security as it is a high-risk port frequently targeted by malicious attacks. Please use a custom port or contact us to request a firewall exception.

For security reasons, the following TCP ports are blocked on our network: 135–139, 445, 593, 1024–1030, 1080, 1214, 1363–1364, 1368, 1373, 1377, 2283, 2535, 2745, 3127–3128, 3410, 4444, 5554, 8866, 9898, 10000, 10080, 12345, 17300, 27374, 3333, 4444, 14444, 33333, 2222, and 22222.

Yes, port 2222 is on our list of blocked TCP/IP ports for security purposes. We recommend changing the port used by your service or application to a different, unblocked port.

Log into your server to configure the Windows Firewall. Follow our guides for opening ports, blocking IPs, or restricting RDP access.

Open ports: https://www.databasemart.com/kb/check-open-ports-on-windows
Block IPs: https://www.databasemart.com/kb/how-to-block-ip-in-windows-firewall
Restrict RDP access scope: https://www.databasemart.com/kb/restrict-rdp-access-scope

All IPs are static US IPs from data centers. Changing location or change IP dynamically is not supported.

Likely your server IP was temporarily blocked by the firewall due to high outbound connections. To resolve this, contact support to whitelist the IP

PTR records can only be added by us. Contact the support, provide the desired record, and we’ll configure it.

Proxy may not work on servers with a shared IP. We recommend upgrading to a Server VPS, which includes a dedicated IP, or adding a dedicated IP to your current Desktop VPS for $2/month.

Our current limit is 28 emails per minute.

This usually happens when your VPS IP is temporarily blocked by our firewall. If the server makes too many outbound connections in a short time, the firewall may blacklist the IP. Remote Desktop will still work, but web browsers may not access the Internet until the IP is removed from the blacklist. To resolve this, we will remove your IP from the blacklist and add it to the firewall whitelist to prevent future occurrences. If the issue persists, please contact support.

Our servers provide unlimited total bandwidth. The “100 Mbps” refers to the connection speed, not a monthly data limit. For example, the Advanced Linux VPS plan offers a 500 Mbps bandwidth speed.

We do not apply any protection, connection limits, or timeouts specifically to your server or IP. However, for security and to prevent abuse (e.g., malware, brute-force attacks, or crypto-mining), some well-known high-risk ports are blocked by default.

VPS Users: Please submit a disk add-on request via live chat or ticket.
Dedicated Server Users: Cannot expand existing disk; but you can contact us to add a new disk to increase storage.

This is a known display issue in virtual environments. Actual storage is SSD/NVMe; your server performance will not be affected.

VPS hosting does not include RAID by default. If RAID is required, we recommend considering our dedicated server.

Unfortunately, the Windows VPS plan does not support additional disk space. If you need more storage, we recommend a Dedicated Server, which offers higher performance and flexible disk configurations. Explore our dedicated server options here: https://www.cloudclusters.io/server/dedicated.

A shared firewall is used by 2-7 users who share a single Cisco ASA 5520 firewall, including shared bandwidth. It does not have superuser privileges, and advanced configurations may require contacting our support staff. In contrast, a dedicated firewall allocates one user to a Cisco ASA 5520/5525 firewall, providing superuser access for independent and personalized configurations, such as firewall rules and VPN settings.

Yes, you can partition the disks yourself or contact technical support for assistance.

We can reinstall your OS (Windows/Linux). This wipes all data. Confirm via email from your registered account.

We do not recommend in-place upgrades as they may cause stability and compatibility issues. We advise backing up your data and performing a fresh installation of the new OS version. If you need help, contact us via a ticket.

Unfortunately, your current VPS cannot be directly upgraded to a dedicated server. You must request a dedicated server and migrate data manually.

This means the current host server lacks the resources for your upgrade. To reslove it, we can migrate your VPS to a new host (IP changes) or you can purchase a new server.

Dedicated servers with the management plan and VPS hosting undergo regular maintenance twice a year, including tasks such as installing Windows updates and checking for hardware issues. The maintenance schedule is not fixed, but we will notify you via email two weeks in advance if there are upcoming maintenance tasks.

Yes, you can transfer your VPS to another Cloudcluster account. Just provide the email address of the target account, and the support team can process the transfer for you.

The default resolution of a Windows VPS is 1024 x 768. However, the actual resolution may also depend on the settings configured in your RDP client.

Shutting down the server will power it off and stop all applications; if you want your applications to keep running, simply close the RDP window by clicking the “X” button instead of shutting down.

Windows: Access our Windows servers using Remote Desktop Protocol (RDP). Refer to guidance at https://www.databasemart.com/blog/connect-to-windows-servers-remotely
Linux: Access Linux servers using SSH (Secure Shell). Refer to guidance at https://www.databasemart.com/blog/connect-to-linux-servers-remotely.

This issue is typically caused by the Remote Desktop Service being unresponsive. The fastest solution is to restart your server via the client control panel.

Our VPS does not support KVM/IPMI consoles. Our dedicated servers support IPMI. If you have a dedicated server, we can create an IPMI account for you, but we require your local IP address first.

We currently do not support custom ISO for VPS servers. To use your own ISO, you must consider our dedicated servers.

Our Windows VPS allows up to two simultaneous RDP sessions. For additional users, please purchase Microsoft RDS.

VT mode is enabled by default on all dedicated servers. To change other BIOS settings, you can use the IPMI interface.

Yes, servers with a dedicated IP can support third-party VPN software. Please note that some VPNs may disrupt RDP connections. To prevent this, ensure the VPN and firewall are configured to allow RDP access after the VPN is active.

To connect via RDP from your mobile device, please follow this guide: https://www.databasemart.com/blog/connect-to-windows-servers-remotely#mobile

No, our Linux VPS service does not provide a built-in web console. You can access and manage your server using a standard SSH client, such as: PuTTY (Windows), MobaXterm (Windows), Terminal app (macOS/Linux).

While IPv6 proxies are supported by many websites, not all destinations are IPv6-ready. Some targets remain IPv4-only, which means connections will fail if you rely solely on an IPv6 proxy. For this reason, we generally recommend adding a dedicated IPv4 address alongside IPv6 if you plan to use proxies, ensuring full compatibility.

Slowness may result from long physical distance (network latency), insufficient server resources for your workload, or lack of GPU acceleration.

It means your VPS is allocated two virtual CPU cores from the physical server. This determines how many tasks your server can handle simultaneously and impacts overall performance.

Our servers use various Intel server CPUs, so the exact speed depends on the specific host your VPS is running on.

For those VPS plans without GPU do not support smooth video playback, which is especially noticeable during remote sessions. We recommend upgrading to a dedicated server that offers GPU support for optimal performance.

For High CPU Usage: The system is performing initial updates and configurations, which usually take 2–4 hours. CPU usage will return to normal afterward. For High Memory Usage: VPS memory is dynamically managed based on real-time usage. The displayed memory usage reflects the portion currently allocated. For example, if your VPS has 8GB of memory, 4GB may be allocated initially, with more memory assigned automatically as needed. The usage percentage shown corresponds to allocated memory, not total memory purchased.

The server’s bandwidth specifies the maximum available speed. Actual speed depends on factors such as: Current load in the rack and shared bandwidth with other servers; Your local network conditions; Geographical distance between you and the server.

Yes, you have full admin access to manage the server.

No. RDP connections share the same system environment. We recommend purchasing separate VPS units or a dedicated server with virtualization to create independent VMs.

Linux VPS does not come with a graphical interface or RDP by default. We can install a GUI and XRDP service upon request.

We offer dedicated servers optimized for Android emulators. You can find detailed server options here: https://www.cloudclusters.io/emulator.

We currently do not support direct version upgrades.

Windows VPS supports Plesk installation, but a separate license is required. We do not provide licenses directly. You can purchase a license from the official Plesk website: https://www.plesk.com and install it on your VPS. If you need assistance with setup, our support team is happy to help.

Yes, IIS can be enabled on your server. Please refer to the appropriate guide based on your operating system. For Windows 10/11: https://community.lansweeper.com/t5/installation/install-iis-internet-information-services/ta-p/64422. For Windows Server: https://www.kamatera.com/knowledgebase/configuring-iis-for-web-hosting-on-windows/.

To set up a Remote Access VPN on your Windows Server, please refer to this guide: https://www.databasemart.com/kb/install-and-configure-vpn-on-windows.

Our Desktop VPS (Windows 10/11) comes with Hyper-V enabled by default. For Windows Server VPS (2019/2022/2025), Hyper-V is not enabled by default. If you need Hyper-V for specific purposes (e.g., running applications or creating virtual machines), please let us know. Note: We do not support second-level virtualization (creating VMs inside a VPS).

You can follow our detailed guide here: https://www.databasemart.com/doc/how-to-apply-lets-encrypt-ssl-in-windows. For step-by-step assistance, we also recommend this instructional video: https://www.youtube.com/watch?v=JkbU50d3NTM. These resources will help you successfully install Let’s Encrypt SSL on Windows Server / IIS.

Our GPU VPS uses KVM virtualization technology.

We no longer offer the SmarterMail bundle directly. However, you can purchase the latest bundle from SmarterTools directly. If you already have a valid license, we can assist you with the upgrade on your dedicated server.

Unfortunately, we do not provide Kali Linux VPS, as it is a penetration testing-focused distribution that may pose potential security and compliance risks in a shared hosting environment.

Our VPS servers are not specifically optimized for MT4 or MT5, but they are fully capable of hosting and running these platforms. We provide stable and reliable environments, and many clients successfully use our servers for trading.

Yes, you can. Our windows server VPS does support hosting dotnet websites.

Windows 10 VPS can disable Hyper-V and this will not affect the operation of your server.

Once canceled, data retention is not guaranteed unless a backup service was purchased. VPS typically keeps the most recent backup for about one month. Dedicated servers do not include backups unless the optional BFW backup service is purchased.

Your VPS includes a full backup every four weeks (globally set and non-changeable). For more frequent backups, purchase the Remote Data Center Backup service ($14.99/month), which provides automated backups twice a week.

If you would like to back up a database using SSMS, you can refer to the following guide: https://www.databasemart.com/kb/how-to-backup-a-database-in-ssms.

If you would like to restore a database backup using SSMS, you can refer to the following guide: https://www.databasemart.com/kb/restore-a-backup-of-database-in-ssms.

You can refer to the following link for instructions on how to attach and detach a database in SQL Server Management Studio (SSMS): https://www.databasemart.com/kb/attach-and-detach-database-in-ssms.

If your payment is not received for an extended period, your server will first be suspended 3–4 days after the due date. After another 3–4 days, it will be canceled. Once the server is canceled, we cannot guarantee that your data will be retained, unless you have backups. For VPS, we usually keep the most recent backup for about one month. For dedicated servers, no backup is provided by default unless you have purchased our BFW backup service.

Android emulators and demanding games have GPU requirements and cannot run on standard VPS. We recommend using our GPU Dedicated Servers at https://www.cloudclusters.io/server/gpu.

VPS does not support mining. Use GPU Dedicated Servers for mining operations at at https://www.cloudclusters.io/server/gpu.