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Frequently Asked Questions

Whether you're seeking information about our sales and policies, billing processes, technical troubleshooting, server hosting, cloud app hosting, or software-related inquiries, you've come to the right place. We've compiled a collection of frequently asked questions to ensure that you have the knowledge and support you need. Simply navigate through the different sections to find the answers you're looking for.
General Questions
New to Cloud Cluster? Start here, you will get some necessary information.

Company Background and History
Products & Services Questions
Hardware & Architecture Questions
Billing Questions
Common questions regarding payment processes, invoices, and related matters.

Billing Rules & Invoice Management
Payment Methods Management
Service Cancellation & Refund Policy
Sales Questions
Find answers and clarification on sales-related inquiries and policy matters here.

Are there discounts for bulk orders?
How to get a free trial?
Do you offer custom server?
Policies & Compliance
Review essential policies including terms of service, privacy practices, acceptable use policy, refund rules, and regional compliance requirements.

How frequently is your server maintained?
What types of content are strictly prohibited on your servers?
GPU Server Questions
Answers to common questions related to GPU dedicated server and GPU VPS, about the technical support, supported usage/apps and etc.

What types of tasks can GPU servers run?
Difference between GPU VPS and GPU dedicated server?
Dedicated Server Questions
Answers to common questions related to dedicated bare metal server, about the technical support, supported usage/apps and etc.

When should I choose a dedicated server?
What are the advantages of a Dedicated Server compared to a VPS?
VPS Server Questions
Find answers to common VPS questions, including plan selection, performance expectations, OS options, remote access, and use cases.

Do you provide a KVM virtualization VPS?
Do you offer free control panel with VPS?
Technical Questions
Get clear answers to common technical questions, including server setup, connectivity issues, software installation, and troubleshooting tips.

What should I do if my VPS C drive is full?
How do I change the SQL Server port?