This "Cloud Clusters LLC" Terms of Service (this "Agreement") governs your purchase and use of all "Cloud Clusters LLC" services (collectively, the "Services"), as described in the Order Form(s) submitted by you and accepted by "Cloud Clusters LLC" ("Service Order"). You must register and accept the terms of this Agreement in order to use the Services. BY CLICKING ON THE "I ACCEPT" BUTTON BELOW, AND/OR REGISTERING FOR AND USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, AND AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS OF THIS AGREEMENT AS WELL AS ALL POLICIES, WHICH ARE INCORPORATED HEREIN BY REFERENCE. "Cloud Clusters LLC" may modify any of the terms and conditions contained in this Agreement and the AUP, at any time, in its sole discretion. Any modifications are effective upon posting of the revisions on the "Cloud Clusters LLC" web site (the "Site"). Your continued use of the Services following "Cloud Clusters LLC" posting of any modifications constitutes your acceptance of the modifications. If you do not agree to the terms of any modification, do not continue to use the services and immediately notify "Cloud Clusters LLC" of your termination of this Agreement in the manner described in the section below.
POLICY AND SERVICE GUIDELINES (ToS - Terms of Service)
Acceptable Use Policy (AUP)
You agree not to misuse the "Cloud Clusters LLC" services or help anyone else to do so. The following is a list of actions that will cause direct suspension/cancellation/termination of your service without the possibility of refund:
- hosting pornography and sex-related content of any kind is prohibited, publish or share materials that are unlawfully pornographic or indecent, or that contain extreme acts of violence.
- send unsolicited communications, promotions or advertisements, or SPAM.
- send altered, deceptive or false source-identifying information, including "spoofing" or "phishing".
- DoS/DDoS attack others or being a target of any kind of DoS/DDoS attack(s).
- probe, scan, or test the vulnerability of any system or network.
- breach or otherwise circumvent any security or authentication measures.
- access, tamper with, or use non-public areas or parts of the services, or shared areas of the services you haven't been invited to.
- interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, or mail-bombing any part of the Services.
- access, search, or create accounts for the services by any means other than our publicly supported interfaces (for example, "scraping" or creating accounts in bulk).
- promote or advertise products or services other than your own without appropriate authorization.
- the unauthorized sale or distribution of copyrighted media.
- hosting IRC or IRC bots or any IRC related chat program.
- hosting BitTorrent / P2P related program.
- hosting, distributing, or linking to crackz, hackz, KeyGenz, serialz, or pirated software.
- advocate bigotry or hatred against any person or group of people based on their race, religion, ethnicity, sex, gender identity, sexual preference, disability, or impairment.
- violate the law in any way, including storing, publishing or sharing material that's fraudulent, defamatory, or misleading; or violate the privacy or infringe the rights of others.
- By registering for or using the services, you represent and warrant that you are eighteen (18) years of age or older. The services are intended solely for users who are eighteen (18) years of age or older. Any registration, use of or access to the services, by anyone under eighteen (18) is unauthorized and is a violation of this Agreement.
If you use the services on behalf of another party you agree that you are authorized to bind such other party to this Agreement and to act on such other party’s behalf with respect to any actions you take in connection with the services.
- It is your responsibility to provide accurate, current, and complete information on the registration forms. If there is ever an abuse issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your account, including any domain accounts is accurate, correct and complete at all times. "Cloud Clusters LLC" is not responsible for any lapse in the services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. If you need to verify or change your contact information, please contact our sales team via email or update your contact information through the "Cloud Clusters LLC" Billing and Support System. Providing false contact information of any kind may result in the termination of your account.
- You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account.
- We do not permit sites and databases on the shared servers that use more than 10% of system resources (including CPU, memory, disk space, bandwidth and other resources), or sites which in the our view are detrimental to the enjoyment of the services by the other clients. If at any time the client's website affects the performance of the other client sites on the server, we reserve the full right to offer client the option of upgrading to a hosting plan that would be more suitable such as dedicated server plans or if serious enough to suspend or terminate the client's web site.
- Shared hosting space may only be used for web files, active email and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts.
Refusal of Service
- "Cloud Clusters LLC" accepts orders from outside the United States, but may limit accounts from certain countries or from certain known email domains that have or have previously had a high fraud rate. Countries that are sanctioned by the United States Department of Treasury are automatically ineligible for services with "Cloud Clusters LLC".
- To help protect "Cloud Clusters LLC" and its clients from fraud, "Cloud Clusters LLC" may ask you to provide a copy of a government issued identification that has a photo and/or a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and denied.
- If any manner of communication with "Cloud Clusters LLC"'s staff could be construed as belligerent, vulgar (curse words), attacking, highly rude, threatening, or abusive, you will be issued one warning. If the communication continues, your account may be suspended or terminated without refund. This includes, but is not limited to, threats to sue, slander, libel, publicly post, or initiate a chargeback.
- Any customer that violates one of our Terms of Services, your service where the violation has occurred will be immediately cancelled along with all services that you have with "Cloud Clusters LLC". Additionally, you will become ineligible for any other service(s) with "Cloud Clusters LLC".
- We reserve the right to refuse, cancel, or suspend service at our sole discretion and with no further justification.
Support Services and Boundaries
"Cloud Clusters LLC" provides 24/7/365 technical support to our clients. We limit our technical support to our area of expertise. The following are our guidelines when providing support:
- "Cloud Clusters LLC" provides support per your order. We don’t offer support service to any products that aren’t purchased from us.
- "Cloud Clusters LLC" does not provide technical support for YOUR clients.
Resellers are responsible for the conduct of their clients and by agreeing with this ToS and agree that their clients will adhere to the ToS. Resellers should make their perspective clients aware of the ToS and the consequences of violation.
We are not "HIPAA compliant." Clients are solely responsible for any applicable compliance with federal or state laws governing the privacy and security of personal data, including medical or other sensitive data. Clients acknowledge that the services may not be appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. "Cloud Clusters LLC" does not control or monitor the information or data you store on, or transmit through, our services. We specifically disclaim any representation or warranty that the services, as offered, comply with the federal Health Insurance Portability and Accountability Act ("HIPAA"). Clients requiring secure storage of "protected health information" under HIPAA are expressly prohibited from using this service for such purposes. Storing and permitting access to "protected health information," as defined under HIPAA is a material violation of this agreement, and grounds for immediate account termination. We do not sign "Business Associate Agreements" and you agree that "Cloud Clusters LLC" is not a Business Associate or subcontractor or agent of yours pursuant to HIPAA.
Prohibited Persons (Countries, Entities, And Individuals)
The U.S. Department of the Treasury, through the Office of Foreign Assets Control ("OFAC"), prohibits U.S. companies from engaging in all or certain commercial activities with certain sanctioned countries (each a “Sanctioned Country”) and certain individuals, organizations or entities, including without limitation, certain “Specially Designated Nationals” (“SDN”) listed by OFAC. If you are located in a Sanctioned Country or are listed as an SDN, you are prohibited from registering or signing up with, subscribing to, or using the Services.
- You agree to pay for the services in advance of the time period during which such services are provided.
- All credit cards are billed automatically monthly, semi-annually, annually or biennially. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction.
Sales and Use Tax
Cloud Clusters LLC is required by Texas state law to charge a 8.25% sales and use tax from all of our Texas based clients, including out of state and international companies who have subsidiaries located in Texas. All questions regarding this tax may be directed to the Texas State Comptroller of Public Accounts Office at http://comptroller.texas.gov/contact.php.
"Cloud Clusters LLC" provides a 3 day grace period from the time the invoice is overdue and when it must be paid. Any invoice that is outstanding for 3 days and not paid will result in a 10% late fee. The 10% late fee is applied in addition to whatever else is owed to "Cloud Clusters LLC" for services rendered.
Chargebacks, Reversals, and Retrievals
- If "Cloud Clusters LLC" receives a chargeback or payment dispute from a credit card company, bank, or Paypal, your services may be suspended without notice. A $40 chargeback fee (issued to recoup mandatory fees passed on to "Cloud Clusters LLC" by the credit card company), plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before service is restored. Instead of issuing a chargeback, please contact "Cloud Clusters LLC"'s billing team to address any billing issues.
- If you believe there is an error in "Cloud Clusters LLC"'s billing, you must contact "Cloud Clusters LLC" about it, in writing, within thirty (30) days of the date you are billed or charged. "Cloud Clusters LLC"'s obligation to consider your claim is contingent on your providing it with sufficient facts for "Cloud Clusters LLC" to investigate your claims. You waive your right to dispute any charges or fees if you fail to notify "Cloud Clusters LLC" in writing or meet the deadline set out above. If "Cloud Clusters LLC" finds that your claim is valid, "Cloud Clusters LLC" agrees to credit your account on your next billing date. Third party fees are not subject to this dispute provision and are final.
- Any invoice that is outstanding for 7 days and not paid will result in account suspension. Any account suspended due to non-payment will require a reactivation fee of $25.00 to be paid prior to reactivating the account.
- TriPanels will not activate new orders or activate new packages for clients who have an outstanding balance on their account.
All cancellations must be made 2 days before the new billing cycle to avoid new charges. You must notify us of a cancellation request a minimum of two (2) days prior to the new billing due date. It is required that you make a cancellation request in our billing system or submit a sales ticket or email to firstname.lastname@example.org. Please note on your request the date for the cancellation to be effective. Cancellations become effective when you receive the cancellation confirmation email from "Cloud Clusters LLC". Please contact us with live chat or our ticket system if you do not receive the cancel confirmation within 2 business days. Please note if you make the cancellation after the required timeframe (which is 2 days prior to the new billing due date), you are not able to receive a refund.
- Refunds are only available in accordance with the 30 Days Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.
- Invoices that have been paid more than once with multiple PayPal Subscriptions can only be added as credit towards the account in our billing system and cannot be refunded via PayPal.
- Anyone who violates our Terms of Services is ineligible for any refunds or credits.
All prices are in US-Dollar. We are not responsible for any currency exchange fees of your credit card company or your bank.
Money Back Guarantee
- If you are not satisfied with our services for any reason during the first 30 days of your new account, we will refund your web hosting fees. Unfortunately we are not able to refund the setup fees (if there are any) as this is a one-time fee to activate your account. The 30 day money back guarantee only applies to shared, reseller hosting services and Hyper-V/VPS servers. Dedicated servers, Microsoft licenses and software assurances, SQL domain name registration(s) or SSL certificates or any other optional service(s) are not included under this guarantee.
- Anyone who violates Cloud Clusters Terms of Service will automatically become ineligible for any money back guarantee. Clients who have had prior service with Cloud Clusters is also ineligible for the 30 day money back guarantee, as this is only applicable for new customers who have not had prior service with Cloud Clusters nor has preexisting services.
Promotional offers are offered periodically and are not valid after they expire. If a customer upgrades or downgrades a service or services before or after a promotional offer expires, one is ineligible to return to the same promotional offer and will revert to the current rate.
Ownership Changes and Disputes
Access and Control Policy
When a new account, as applicable, is registered with or transferred to "Cloud Clusters LLC", the process requires and results in the creation of the following within the records of "Cloud Clusters LLC", in association with said new account or domain: i) Name of person registering; ii) email address; iii) user name; iv) password; and, v) associated payment information, such as Visa, Mastercard, etc., Credit Card Number & name thereon, etc.
- If a person contacts "Cloud Clusters LLC" and claims that he or she is entitled to access to an account, website, or domain registered with "Cloud Clusters LLC" but is without access (for any reason such as but not limited to forgotten password or forgotten user name, data loss or corruption on personal computer, improperly locked out, and so forth), "Cloud Clusters LLC" will give access to the person who acceptably evidences he or she has substantially all of: i) name of the person who originally registered; ii) email address of the person who originally registered; iii) the user name of the person who originally registered, if possible; iv) the associated payment information of the person who registered, such as Visa, Mastercard, etc., Credit Card Number & name thereon, etc. (mandatory); and, v) a photo identification evidencing she or he is the rightful possessor and user of said credit card or payment medium (mandatory). Otherwise, "Cloud Clusters LLC" will not give access and control to a claimant unless "Cloud Clusters LLC" is served with a valid order of a court, agency, or appropriate Internet controlling entity such as Internet Corporation for Assigned Names and Numbers ("ICANN"), requiring "Cloud Clusters LLC" to give such access and control to said claimant or unless there is submitted to "Cloud Clusters LLC" at email@example.com a written statement duly signed by the person who originally registered said account which statement is duly notarized, and in which said originally registering person confirms that said claimant is entitled to access and control of the account, together with a written notarized statement duly signed by claimant which confirms claimant is entitled to access and control of said account, website and/or domain and has read and agreed to these Terms of Service. Subscriber acknowledges and accepts that the foregoing access and control policies and procedures are the only way that notice(s) can be given and changes can be effected regarding said access and/or control; and, further, that any other changes made directly by Subscriber or by others within the online records of "Cloud Clusters LLC" shall not be deemed effective to give notice to "Cloud Clusters LLC" of any changes in said access or control.
- Subscriber acknowledges and accepts said access and control policy and procedure, agrees not to bring any claim in the form of a lawsuit or otherwise against "Cloud Clusters LLC" arising out of its following said policy and procedure, agrees immediately to dismiss any claim so brought, and hereby releases "Cloud Clusters LLC" from all liability and all claims for damages or any other liability whatsoever that may arise out of "Cloud Clusters LLC"'s following said policy and procedure.
Transfer of Ownership
"Cloud Clusters LLC" is not responsible to determine ownership of websites hosted by, accounts opened with, or domains registered with "Cloud Clusters LLC". By accessing "Cloud Clusters LLC"'s system, registering, or using any of the services provided by "Cloud Clusters LLC", the Subscriber, or any other person so accessing, registering or using, hereby represents and warrants that the information provided in connection with said registration, including as well information concerning ownership of websites, domains, and accounts, is true, accurate, and complete in each material detail. Any disputes arising regarding the ownership of any account, website, or domain hosted by, opened with, or registered with "Cloud Clusters LLC" are subject to the terms and conditions of this section of these Terms.
- "Cloud Clusters LLC" will recognize a change of ownership of account(s) with, of websites hosted by, and/or of domains registered with "Cloud Clusters LLC" only in the event that at least one of the following occur: i) there is received by the Compliance Manager ( firstname.lastname@example.org) a written statement (in a form acceptable to Cloud Clusters) containing the notarized signature of the original owner of the account, website, and/or domain, as applicable, confirming that ownership of the website, domain, and/or account, as applicable, has been transferred to a person (claimant) claiming to own said website, domain and/or account, as applicable, along with a written statement containing the notarized signature of the claimant confirming that she or he has acquired said ownership, has read and agrees to be bound by these Terms of Service; or, ii) "Cloud Clusters LLC" is served with a valid order of a court, agency, or appropriate internet controlling entity such as Internet Corporation for Assigned Names and Numbers ("ICANN"), requiring "Cloud Clusters LLC" to transfer such ownership to said claimant.
- Subscriber acknowledges and accepts that the foregoing policies and procedures regarding transfer of ownership are the only way that notice(s) can be given and changes can be effected regarding said transfer of ownership within "Cloud Clusters LLC"; and, further, that any other changes made directly by Subscriber or by others within the online records of "Cloud Clusters LLC" shall not be deemed effective to give notice to "Cloud Clusters LLC" of any changes in said ownership.
Disputing Site or Account Ownership
Disputes sometimes arise between or among multiple persons claiming ownership of or rights in a site hosted by "Cloud Clusters LLC" or in an associated "Cloud Clusters LLC" account. "Cloud Clusters LLC" is not obligated to resolve any such disputes. If multiple persons are claiming ownership of or rights in a site hosted by "Cloud Clusters LLC" or in an associated "Cloud Clusters LLC" account, and, in "Cloud Clusters LLC"'s sole judgment, there is not certainty as to the ownership of or rights in said site or account, then "Cloud Clusters LLC" will, to the extent of its knowledge and ability, notify said persons of the dispute and demand that said persons promptly, conclusively, and finally resolve the dispute in a manner which makes clear who the owner(s) and/or interest holder(s) is/are and in a manner which relieves "Cloud Clusters LLC" of all liability or obligations concerning the dispute. If the disputing persons fail so to resolve the dispute within what "Cloud Clusters LLC", in its sole judgment, deems to be a reasonable time, then "Cloud Clusters LLC", at its option and without any obligation to do so, may, in accordance with and subject to the laws of the State of Texas, file an interpleader action in a court of competent jurisdiction within the State of Texas for the purpose of allowing the contending persons to resolve said dispute and to reach certainty regarding ownership of or rights in said site and/or account. The person or persons conclusively and finally determined by the interpleader action to be the rightful owner(s) or interest holder(s) of said site and/or associated account shall be obligated to reimburse "Cloud Clusters LLC" for all of its expenses relative to said interpleader action including without limit all its court costs and reasonable attorney fees. All amounts owed to "Cloud Clusters LLC" under this section shall be deemed due and payable immediately upon thirty (30) days after judgment or settlement is reached.
Notification of Transfer of Hosting Account Ownership
The form found here may be used to notify "Cloud Clusters LLC" of a change in ownership of a hosting account. Please note that any changes to the owner and/or billing information stored in the billing system and account control panel must be changed by the Transferor or the Transferee. "Cloud Clusters LLC" will not be liable for any inability to access the account due to a failure to release access information. Filing this form with "Cloud Clusters LLC" does not guarantee any changes. "Cloud Clusters LLC" reserves the right to accept or reject the request for any reason in its sole and absolute discretion.
Limitation of Liability
- "Cloud Clusters LLC" shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from "Cloud Clusters LLC" servers going off-line or being unavailable for any reason whatsoever.
- Furthermore, "Cloud Clusters LLC" shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of "Cloud Clusters LLC" servers. All damages shall be limited to the immediate termination of service. All clients are advised to pull regular backups of their sites. We cannot be held responsible for missing files, data or lost business out of this.
- You agree to indemnify, defend, and hold harmless "Cloud Clusters LLC" from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees, causes of action or claims caused by or resulting indirectly from your use of the service which damages either you, "Cloud Clusters LLC", or any other party or parties without limitation or exception. This indemnification and hold harmless agreement extends to all issues associated with your account, including but not limited to domain name selection and Web site content.
- Violations of these Acceptable Uses Policies should be referred to email@example.com All complaints will be investigated promptly. Failure to follow any term or condition will be reason for immediate account deactivation.
- "Cloud Clusters LLC" cannot be held liable for unexpected system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. We are currently functioning as a reseller for the dedicated servers, domains and SSL certificates.
- Thus, certain equipment, routing, software, and programming used by "Cloud Clusters LLC" are not directly owned or written by "Cloud Clusters LLC". We also depend on the services and terms of the Seller of these services. If any of our ToS is (for whatever reason) out of the ToS of the seller - the seller's ToS apply.
- Moreover, "Cloud Clusters LLC" holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as "Cloud Clusters LLC" sees fit. We cannot be held liable for links to other sites placed on our systems by clients - the client/owner of a site is responsible for the content and activity of his/her site!