Introduction
Cloud Clusters LLC ("Cloud Clusters," "we," "us," or "our") respects the privacy of our users ("user," "customer," or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.cloudclusters.io, use our customer portal/control panel, or purchase or use any of our VPS, dedicated server, GPU server, Cloud applications or related infrastructure services (collectively, the "Services," and together with our website, the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site or the Services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you to changes by updating the "Last Updated" date of this Privacy Policy, and for material changes that reduce your rights, we will provide reasonable advance notice via the email address on file before such changes take effect for existing customers. Your continued use of the Site or Services after a revised Privacy Policy is posted constitutes your acceptance of the changes.
Information We Collect
We collect several categories of information when you interact with our Services. Each category is described below.
Personal Data
Name, billing/shipping address, email, phone number, and company name voluntarily provided when you register, place orders, or submit support tickets.
Derivative / Technical Data
IP address, browser type, operating system, access times, referring/exit pages, and basic usage logs automatically collected when you access the Site or control panel.
Financial Data
Limited payment information (card brand, last four digits, expiration). Full payment data is processed by our PCI-DSS compliant processors PayPal and Stripe.
KYC / Identity Data
Government-issued ID, proof-of-payment images, and business registration details collected for fraud prevention, sanctions compliance, and Know-Your-Customer verification.
Service Data / Customer Content
Data you store or process using our Services. We do not access Customer Content except to provide support, investigate policy violations, or comply with law.
Promotions & Surveys
Personal information voluntarily submitted in connection with contests, giveaways, or surveys we occasionally run.
How We Use Your Information
We process your information for legitimate business purposes, including:
- Create, verify, and manage your account, including KYC and fraud/sanctions screening.
- Process orders, payments, renewals, and applicable refunds.
- Provide technical support and respond to inquiries or support tickets.
- Send transactional communications regarding your account, invoices, or service status.
- Send marketing communications and promotional offers, where you have not opted out.
- Monitor, secure, and improve the performance and security of our network and Services.
- Detect, investigate, and prevent fraudulent, abusive, or illegal activity.
- Comply with applicable laws, legal processes, or governmental requests.
Disclosure of Your Information
Service Providers: We may share data with third parties performing services on our behalf, including payment processing, fraud screening, identity verification, data center operations, and analytics. These providers are contractually restricted to authorized use only.
Legal Compliance: Information may be disclosed where necessary to comply with legal obligations, protect safety or rights, investigate fraud, or respond to valid governmental requests.
Business Transfers: Personal data may be transferred in connection with a merger, acquisition, financing, or asset sale. You will be notified of any change in ownership or control of your personal information.
Marketing Partners: With your explicit consent or an opt-out opportunity, we may share information with select business partners for promotional purposes as permitted by law.
We Do Not Sell Customer Content: We do not sell, rent, or share Customer Content with third parties for marketing purposes.
Cookies & Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to operate and improve the Site, remember preferences, and support analytics (including Google Analytics) and interest-based advertising.
Most web browsers accept cookies by default. You may adjust browser settings to refuse or remove cookies, though some Site features may not function properly as a result. For more information on opting out of interest-based advertising, visit the Network Advertising Initiative (optout.networkadvertising.org) or Digital Advertising Alliance (optout.aboutads.info) opt-out tools.
Do-Not-Track Features
Most web browsers include a Do-Not-Track ("DNT") feature. Because no uniform industry standard for recognizing DNT signals has been finalized, we do not currently respond to browser DNT signals.
Third-Party Websites
The Site may contain links to third-party websites not affiliated with us. We are not responsible for the privacy practices of those third-party sites.
Data Security
We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no security measure is completely foolproof, and absolute security cannot be guaranteed. If we become aware of a security incident affecting your personal information, we will notify you and/or applicable regulators as required by applicable law.
Data Retention
We retain personal information for as long as necessary to provide Services, comply with legal and tax obligations, resolve disputes, and enforce agreements. Billing and KYC records may be retained for several years following account cancellation to comply with applicable laws.
Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.
California Privacy Rights (CCPA/CPRA)
California residents have specific rights under the CCPA/CPRA, including:
We do not sell Customer Content, and we do not knowingly sell personal information of consumers under 16 years of age. To exercise any of these rights, contact us at admin@cloudclusters.io with the subject line "California Privacy Request." We may need to verify your identity before processing your request.
Other US State Privacy Rights
Residents of certain other US states with comprehensive privacy laws (which may include Texas, Virginia, Colorado, Connecticut, and others, as applicable) may have similar rights to access, correct, delete, and port their personal information, and to opt out of targeted advertising, the sale of personal information, or certain profiling. Requests may be submitted using the contact information in Section 15.
Do Not Sell or Share My Personal Information
We do not sell Customer Content. To the extent any disclosure of other personal information (such as for advertising analytics) is considered a "sale" or "sharing" under applicable law, you may opt out by contacting admin@cloudclusters.io or, where available, using the opt-out link in the Site footer.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision. Material changes affecting existing customers will be communicated by email or prominent notice on the Site prior to taking effect.
Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us using the details below:
Mailing Address
Cloud Clusters LLC
4900 NW Waukomis Drive, Kansas City, Missouri 64151, USA
Email Address
admin@cloudclusters.io